I. Acceptance of Terms: By accessing and using the Rapture Gold website, you agree to abide by these Legal Notices and Conditions of Use. Your use of this website constitutes your acceptance of these terms, conditions, and all applicable laws and regulations. If you do not agree with any provision herein, please refrain from using this website immediately.
II. Return Policy: Rapture Gold emphasizes the importance of selecting the correct size and color before making a purchase. We do not accept returns of any merchandise, including apparel and custom-made items. All transactions are considered final once completed. This policy includes items such as layaway and custom-made hats, which are non-refundable and non-cancellable under any circumstances.
III. Pricing and Services: Additional services, such as hat customization and accessory additions, will incur an ancillary fee of Fifty Dollars ($50.00) per service, in addition to the base cost of the merchandise. Once customization or personalization begins, the sale becomes irrevocable, and no refunds will be provided.
IV. Order Processing: Orders placed through the Rapture Gold website are processed in the order they are received. The availability of merchandise is subject to change without notice, depending on inventory levels and incoming orders. It is the buyer's responsibility to verify potential substitutions in color or size at the time of ordering.
V. Please be advised that under our current policy, if merchandise is delivered in a damaged or defective condition, Rapture Gold is committed to replacing the goods at no additional cost to the consumer. It is important to note that returns of unauthorized merchandise are not permitted without a Return Authorization (RA) number and the specific return address, which will be provided to you via email from [email protected]. Failure to comply with these procedures will result in your return not being honored. Additionally, all concerns regarding defective or damaged goods must be addressed within three days of receipt.
VI. Order Cancellation and Layaway Terms: Cancellation of orders after processing incurs a restocking fee equivalent to thirty-five percent (35%) of the order value. Layaway agreements extend for a period of ninety (90) days, with the forfeiture of the deposit for failure to complete payment within the stipulated timeframe. No returns are permitted for items on layaway exceeding ninety (90) days.
VII. Prepaid and Back-Ordered Merchandise: All sales of prepaid or back-ordered items are final. Cancellation of in-stock items is not permitted after twenty-four (24) hours from the time of order placement. Cancellations must be communicated directly via telephone or email to [email protected], and restocking fees are applicable for unaccepted or returned orders.
VIII. Wholesale Transactions: Returns of wholesale orders are subject to a restocking fee of fifty percent (50%), with the remaining balance credited to the purchaser's account for future transactions. Clearance or sale items are not eligible for return or refund.
IX. Privacy Assurance: Rapture Gold is committed to protecting your privacy. Personal information collected through our website will not be sold or leased to third parties. However, authorized third parties and service providers may access personal information as required for the performance of their duties.
Privacy Policy for RaptureGold: At RaptureGold, we prioritize the privacy and security of our users' personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.
Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].
By using the RaptureGold website or services, you consent to the terms of this Privacy Policy.