Terms and Conditions
Welcome to Rapture Gold Upscale website.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms of Service and Conditions of Use, which together with our other Policies govern Rapture Gold Upscale Clothing Store relationship with you in relation to this website.
If you disagree with any part of these Terms and Conditions, please do not use our website. Terms and Conditions.
Our Policies
Returns:
We offer a three day exchange policy from the time you receive your product. No late returns will be accepted .If you plan to return an item you MUST email rapturegoldinc@yahoo.com for a Return Authorization Number within seventy-two (72) hours. The Return Authorization Number must be placed on the outside of the returned package or it will be refused. (There are no returns on group orders or any clearance/sale items. ) We do not accept returns for wrongly ordered items You MUST ship the return back to us within 4 business days of receiving the RA number. Returns are subject to a 35% restocking fee (returns are items that are exchanged for the same item(s) in a bigger or smaller size). Any items Returned/Exchanged must include the attached original tags, hangers, dust-sleeve and packaging - and must be in new, un-worn condition.
Items returned that smell of perfume, smoke, etc will NOT be accepted for a return.
For hygiene purposes, any Hats and Fascinators cannot be returned.
A store credit will be issued for the remaining balance. All returned items must include the item's original tags and packaging. Send back ONLY the Items that have been approved; No unauthorized styles will be accepted back.There is a limit of one exchange or one store credit per order. Exchange and store credit purchases cannot be returned. Shipping is non refundable.
Refunds
All refunds are issued in the form of store credit after restocking fees are applied. Customer is responsible for all applicable shipping charges for returning an item. Refunds and exchanges will not be authorized for ordering an Incorrect size.
here are absolutely No Returns On Any Group Orders, Knits Suits, Clearance Suits, Special Order Shoes, Dyeable Shoes, Or Furs, All sales Are Final. No Exceptions!
(Please check the size charts before you order.) Package Refusal Refused packages will be charged the restocking fee of 50% plus the cost and fees of the shipping process. The remaining balance will be issued in the form of store credit. Store Credit Store credit is issued for returned or out of stock items. Please notify us via phone upon our receipt of your package (usually three business days after you have shipped the item), and place your new order. YOU MUST ORDER VIA PHONE TO USE STORE CREDIT! All orders dealing with store credit must be called in within 30 days.
Order Cancellation
If an item is cancelled for any reason after processing, customer is subject to a 40% restocking fee.
Lay-Away: Our company offers a 90-day, (3 Month) Lay-Away policy. Upon cancellation of any lay-away; there are no deposits back for holding the item. If for any reason a layaway is not paid out within the given time of the order, any deposits left on that layaway will be forefited, NO EXCEPTIONS.
PREPAID/BACK ORDERS: There are absolutely NO REFUNDS on prepaid or back ordered items.
We cannot cancel any in stock orders after twenty-four (24) hours for any reason. If your order was placed on a weekend, or a holiday, you have until the end of the next business day (10 AM EST) to cancel an order; otherwise it will be shipped. To cancel your order, you must contact us by phone. You cannot cancel an order by E-mail. Once your order has shipped, you will need to follow the return policy above. RESTOCKING If you choose not to accept an order you have placed, we will restock the merchandise and charge a restocking fee of 50% of the amount of order, plus all freight charges.
Wholesale Returns
For any wholesale returned item there will be a 50% restocking fee from the total of the full amount. The remainder of the total is issued in a store credit ONLY. If the item is a clearance or sale item, it is non refundable/ returnable.
Using Store Credit: After receiving your store credit, you will have 60-90 days to get another item. If this is not done within the 90 day period, it will automatically be deleted from our system, thus erased from our systems.
Welcome to Rapture Gold Upscale website.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms of Service and Conditions of Use, which together with our other Policies govern Rapture Gold Upscale Clothing Store relationship with you in relation to this website.
If you disagree with any part of these Terms and Conditions, please do not use our website. Terms and Conditions.
Our Policies
Returns:
We offer a three day exchange policy from the time you receive your product. No late returns will be accepted .If you plan to return an item you MUST email rapturegoldinc@yahoo.com for a Return Authorization Number within seventy-two (72) hours. The Return Authorization Number must be placed on the outside of the returned package or it will be refused. (There are no returns on group orders or any clearance/sale items. ) We do not accept returns for wrongly ordered items You MUST ship the return back to us within 4 business days of receiving the RA number. Returns are subject to a 35% restocking fee (returns are items that are exchanged for the same item(s) in a bigger or smaller size). Any items Returned/Exchanged must include the attached original tags, hangers, dust-sleeve and packaging - and must be in new, un-worn condition.
Items returned that smell of perfume, smoke, etc will NOT be accepted for a return.
For hygiene purposes, any Hats and Fascinators cannot be returned.
A store credit will be issued for the remaining balance. All returned items must include the item's original tags and packaging. Send back ONLY the Items that have been approved; No unauthorized styles will be accepted back.There is a limit of one exchange or one store credit per order. Exchange and store credit purchases cannot be returned. Shipping is non refundable.
Refunds
All refunds are issued in the form of store credit after restocking fees are applied. Customer is responsible for all applicable shipping charges for returning an item. Refunds and exchanges will not be authorized for ordering an Incorrect size.
here are absolutely No Returns On Any Group Orders, Knits Suits, Clearance Suits, Special Order Shoes, Dyeable Shoes, Or Furs, All sales Are Final. No Exceptions!
(Please check the size charts before you order.) Package Refusal Refused packages will be charged the restocking fee of 50% plus the cost and fees of the shipping process. The remaining balance will be issued in the form of store credit. Store Credit Store credit is issued for returned or out of stock items. Please notify us via phone upon our receipt of your package (usually three business days after you have shipped the item), and place your new order. YOU MUST ORDER VIA PHONE TO USE STORE CREDIT! All orders dealing with store credit must be called in within 30 days.
Order Cancellation
If an item is cancelled for any reason after processing, customer is subject to a 40% restocking fee.
Lay-Away: Our company offers a 90-day, (3 Month) Lay-Away policy. Upon cancellation of any lay-away; there are no deposits back for holding the item. If for any reason a layaway is not paid out within the given time of the order, any deposits left on that layaway will be forefited, NO EXCEPTIONS.
PREPAID/BACK ORDERS: There are absolutely NO REFUNDS on prepaid or back ordered items.
We cannot cancel any in stock orders after twenty-four (24) hours for any reason. If your order was placed on a weekend, or a holiday, you have until the end of the next business day (10 AM EST) to cancel an order; otherwise it will be shipped. To cancel your order, you must contact us by phone. You cannot cancel an order by E-mail. Once your order has shipped, you will need to follow the return policy above. RESTOCKING If you choose not to accept an order you have placed, we will restock the merchandise and charge a restocking fee of 50% of the amount of order, plus all freight charges.
Wholesale Returns
For any wholesale returned item there will be a 50% restocking fee from the total of the full amount. The remainder of the total is issued in a store credit ONLY. If the item is a clearance or sale item, it is non refundable/ returnable.
Using Store Credit: After receiving your store credit, you will have 60-90 days to get another item. If this is not done within the 90 day period, it will automatically be deleted from our system, thus erased from our systems.
